"The record type [identifier=SYSTEM_RECORD_TYPE_USER] does not exist, has been deleted, or you do not have sufficient privileges to access its data":

Hi All,

When we deactivated any user in appian system we are getting the error as ""The record type [identifier=SYSTEM_RECORD_TYPE_USER] does not exist, has been deleted, or you do not have sufficient privileges to access its data". but i am  mapping to the correct record type still the same error is throwing. Previously it was worked for appian 20.3 version but recently we have migrated to 21.1 version. Could you please let me know whether it causes any issue.

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    Certified Lead Developer

    This is an expected behavior since a long time ago.  Basically the record type is configured to only allow activated entries to be shown by default, so if you have a related action to deactivate an entry, trying to send the user back to the record page afterwards will always cause this error message to pop up.  Basically the best recommended way to circumvent this is to have the user land on a task after the deactivation has finished, which they have to click away from (i.e. no "submit" button leading to the end node); that or it could have a link back to the record type or site parent page, depending on what you prefer.

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  • 0
    Certified Lead Developer

    This is an expected behavior since a long time ago.  Basically the record type is configured to only allow activated entries to be shown by default, so if you have a related action to deactivate an entry, trying to send the user back to the record page afterwards will always cause this error message to pop up.  Basically the best recommended way to circumvent this is to have the user land on a task after the deactivation has finished, which they have to click away from (i.e. no "submit" button leading to the end node); that or it could have a link back to the record type or site parent page, depending on what you prefer.

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