Hello,We have a start form with a simple file upload on a cloud installation, Version 21.4;
Some users experience for some files the error from attached print screen (had to hide file name); Files have .tx extension.I can't receive the files as they contain business sensitive data so we cannot reproduce error on lower environments.Checked in logs and couldn't find any clue. In admin console, under file upload we don't have any extension blocked just the check for "Enable Real-Time Virus Scanning", is it safe to disable this and ask user to re-upload same file? in order to figure if it's from this one?Older similar post doesn't offer any solution, it's not the case for VPN now, /logs/audit/blocked_files.csv is empty in my case as well.https://community.appian.com/discussions/f/new-to-appian/18528/certain-pdf-documents-are-uploaded-but-not-others-message-file-pdf-could-not-be-uploaded-please-try-uploading-it-again/73058#73058If you have experienced something similar please let me know how to investigate or at least replicate this issue without having access to files that cause the problem.Regards,Mihai.
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Hi Mihai, few questions,
Were you able to check if that user is mapped within right group ? I mean does he have permission in the right folder? Did user try to upload any other document apart from this and he was able to upload?
Hi, Gopalk,Yes i was able to check user security.
She has permissions to that folder as she is able to upload other files without triggering that validation.
Hi Mihai,
What is the size of the file you are trying to upload?
If it is too much, please try the resolutions provided in the below post
Getting error in uploading document
Hi, Viraty,In this case files are small txt files, size vary from 50kb up to 500kb ( I might exagerate here a bit, it's hard to have such a large txt file).
is it possible you have share the file here? Will be able to debug it more properly that way, in case there is some issue with the file.
Examples from business, i can't see any pattern of file size that could cause the problem
Unfortunately this is my biggest issue, files contain sensitive data so i can't get any file for myself, not even to try reproducing on other environments. If something changes in this aspect i will share file here for sure.
It's not only the .tx files, I see one entry of .txt file as well getting failed and one of the .tx file is uploaded successfully, I also tried myself and the .tx files are getting uploaded without any error.
Hi, is it resolved? we are also facing same kind of issue, any suggestions? virat yogi
What was the rootcause of the issue ? were you able to identify the reason and who did you resolve it ?