Hello,We have a start form with a simple file upload on a cloud installation, Version 21.4;
Some users experience for some files the error from attached print screen (had to hide file name); Files have .tx extension.I can't receive the files as they contain business sensitive data so we cannot reproduce error on lower environments.Checked in logs and couldn't find any clue. In admin console, under file upload we don't have any extension blocked just the check for "Enable Real-Time Virus Scanning", is it safe to disable this and ask user to re-upload same file? in order to figure if it's from this one?Older similar post doesn't offer any solution, it's not the case for VPN now, /logs/audit/blocked_files.csv is empty in my case as well.https://community.appian.com/discussions/f/new-to-appian/18528/certain-pdf-documents-are-uploaded-but-not-others-message-file-pdf-could-not-be-uploaded-please-try-uploading-it-again/73058#73058If you have experienced something similar please let me know how to investigate or at least replicate this issue without having access to files that cause the problem.Regards,Mihai.
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Hi Mihai, few questions,
Were you able to check if that user is mapped within right group ? I mean does he have permission in the right folder? Did user try to upload any other document apart from this and he was able to upload?
Hi, Gopalk,Yes i was able to check user security.
She has permissions to that folder as she is able to upload other files without triggering that validation.