What rules are there for displaying several quick tasks in the same channel?

Jin Pheh

Certified Associate Developer

over 11 years ago

What rules are there for displaying several quick tasks in the same channel?

I have setup a QT channel that displays several quick tasks that get enabled within the same process at different times. As soon as the first quick task becomes available the entire channel reports 'An Error has occurred processing your request'. However this error only appears when a regular user logs in - administrative users see the first QT correctly enabled.

I have double checked that all QT's are assigned to a group that my test user is a part of and verified the assignment within the dashboard but I cannot see any other problems. Has anyone run into this before?

http://i.imgur.com/iM1ct.jpg...

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0 Sathya Srinivasan
Appian Employee
over 11 years ago

have you given users permission for the process model as well?
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0 Jin Pheh
Certified Associate Developer
over 11 years ago

I have. I checked the permissions on all the models back up to the parent.
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0 Jin Pheh
Certified Associate Developer
over 11 years ago

To be clear: I gave viewer rights to all the processes.
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0 Sathya Srinivasan
Appian Employee
over 11 years ago

Just to be sure, here are the permissions you need to check for. (Viewer on Process models and the quick task should have the users group assigned to it)
1. Viewer rights on the process model that holds the quick task
2. Viewer priv on the process model on which the dashboard is made
3. Assignee of the quick task
4. If the quick task invokes a subprocess, then viewer priv on the sub process model

Also, check your appserver log to see if it has more details on this.
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0 Jin Pheh
Certified Associate Developer
over 11 years ago

Hi Sathya,
I've checked the permissions on all the process instances from the process containing the quick task all the way up to the process dashboard.
I've also double checked and the QT is correctly assigned to a group and that the users are members.
Any other thoughts?
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0 Sathya Srinivasan
Appian Employee
over 11 years ago

Jin, the only other option I can suggest is that you create a separate process model with just 1 quick task and assign to the user group and see if the quick task is visible when logged in as a basic user. From what I can see, it seems that there is permission issue. I am hoping you have not added any permission to the quick task channel itself. If so, please check that as well (this is under the quick task channel -->permissions).
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0 Jin Pheh
Certified Associate Developer
over 11 years ago

Interesting. I will try moving the QT into it's own sub-process and seeing what happens.
When you refer to channel it targeted at anyone who can see the page and Edit Permissions are set to anyone who can edit/administrate the page. Or are you referring to the lane in which the QT node sits?
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0 Mike Cichy
Appian Employee
over 11 years ago

Jin, this is a known issue, you need to set the permissions on the model containing the quick tasks, not just the instances.
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