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We are activiting one of our forms to have mobility access. I have selected the

mjmallet
We are activiting one of our forms to have mobility access. I have selected the mobility access on the form, it saves correctly. My test user has downloaded the Appian Application from BlackBerry. I want him to use our DEV environment, when he tries to go there within the app he gets a "Could not connect to server". Am I missing something?...

OriginalPostID-41765

OriginalPostID-41765

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  • 0
    Appian Employee
    Replacing the name of your server with ****, what is the exact URL the user is typing in the mobile app?

    Replacing the name of your server with **** what's the value of the SERVER_AND_PORT property in custom.properties ?

    if you are using a Web server make sure you have the following mounts:

    <Location /suite/api/*>
    SetHandler weblogic-handler
    </Location>
    <Location /suite/rest/*>
    SetHandler weblogic-handler
    </Location>
  • 0 in reply to Eduardo Fuentes

    Hi Eduardo / ,

    Though this is a very old discussion thread. But it is very similar to my situation: i.e., I can't connect to server via mobile (iPhone) App, but I can connect to server via browser on iPhone.
    But I feel I don't fully understand what you mentioned:
    ======
    Replacing the name of your server with ****, what is the exact URL the user is typing in the mobile app?

    Replacing the name of your server with **** what's the value of the SERVER_AND_PORT property in custom.properties ?

    if you are using a Web server make sure you have the following mounts:

    <Location /suite/api/*>
    SetHandler weblogic-handler
    </Location>
    <Location /suite/rest/*>
    SetHandler weblogic-handler
    </Location>
    =========

    Is the above for httpd.conf ? Actually I am confused with the WebLogic you mentioned above, as we use tomcat in Appian Application server, and Appache as Web server.

    Thank you so much !

  • 0
    Appian Employee
     in reply to leiz
    Hi user leiz, if you're usnig tomcat the weblogic part of this old thread won't be relevant to you.

    What I am suggesting is:

    - Take note on the value of the properties conf.suite.SCHEME and conf.suite.SERVER_AND_PORT in <APPIAN_HOME>\conf\custom.properties
    - Once you have that, form the URL of Appian by combining both AND NOTHING ELSE and use that as the URL in the mobile app.

    Let me give you an example. For this combination:

    conf.suite.SCHEME=https
    conf.suite.SERVER_AND_PORT=eduardo.mydomain.com

    The URL in the mobile shall be JUST the following:

    https://eduardo.mydomain.com

    nothing else.
Reply
  • 0
    Appian Employee
     in reply to leiz
    Hi user leiz, if you're usnig tomcat the weblogic part of this old thread won't be relevant to you.

    What I am suggesting is:

    - Take note on the value of the properties conf.suite.SCHEME and conf.suite.SERVER_AND_PORT in <APPIAN_HOME>\conf\custom.properties
    - Once you have that, form the URL of Appian by combining both AND NOTHING ELSE and use that as the URL in the mobile app.

    Let me give you an example. For this combination:

    conf.suite.SCHEME=https
    conf.suite.SERVER_AND_PORT=eduardo.mydomain.com

    The URL in the mobile shall be JUST the following:

    https://eduardo.mydomain.com

    nothing else.
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