We are activiting one of our forms to have mobility access. I have selected the

mjmallet over 11 years ago

We are activiting one of our forms to have mobility access. I have selected the mobility access on the form, it saves correctly. My test user has downloaded the Appian Application from BlackBerry. I want him to use our DEV environment, when he tries to go there within the app he gets a "Could not connect to server". Am I missing something?...

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0 venkateshr over 11 years ago

Can you access your DEV environment from a machine which is not on your network? If you can't then the mobile access to your (internal) DEV site may not work.
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0 mjmallet over 11 years ago

After talking with IT, our BlackBerry connects to our internal network thru BlackBerry Enterprise Server. None of our BPM machine are accessible from outside our network.
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0 Myles Weber
Appian Employee
over 11 years ago

You need a connection from the phone to the network in which Appian resides. The simple test is to use your phone's browser to access the URL. If the phone's browser can access the site, the app should work fine too. If the phone's browser can't access the site, your network team should be able to assist.
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0 mjmallet over 11 years ago

He can access the website from the web browser (the login page). So in that case the Appian App should work.. could it be the BlackBerry Entreprise Server that needs a special setting?
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0 Eduardo Fuentes
Appian Employee
over 11 years ago

Replacing the name of your server with ****, what is the exact URL the user is typing in the mobile app?

Replacing the name of your server with **** what's the value of the SERVER_AND_PORT property in custom.properties ?

if you are using a Web server make sure you have the following mounts:

<Location /suite/api/*>
SetHandler weblogic-handler
</Location>
<Location /suite/rest/*>
SetHandler weblogic-handler
</Location>
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0 mjmallet over 11 years ago

We checked all those and they are fine. I think during the upgrade, one step was omitted in the config.xml file. (<enforce-valid-basic-auth-credentials>false</enforce-valid-basic-auth-credentials>) this does not exist under <security-configuration>. I guess this is required? If so is that the only thing that is missing? Or is there something else that needed to be done when they upgraded to 6.6?
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0 Eduardo Fuentes
Appian Employee
over 11 years ago

This is a very important configuration listed in the documentation for deploying Appian in Weblogic if using the mobile app, if you already confirmed what I suggested before is fine, this would be the last missing piece.

Please refer to this section of the documentation to learn more about how to "Configure WebLogic Server Authentication Handling for HTTP BASIC Authentication" forum.appian.com/.../Configuring_WebLogic
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0 mjmallet over 11 years ago

Thanks Eduardo! :)
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0 leiz over 5 years ago in reply to Eduardo Fuentes

Hi Eduardo / mjmallet,

Though this is a very old discussion thread. But it is very similar to my situation: i.e., I can't connect to server via mobile (iPhone) App, but I can connect to server via browser on iPhone.
But I feel I don't fully understand what you mentioned:
======
Replacing the name of your server with ****, what is the exact URL the user is typing in the mobile app?

Replacing the name of your server with **** what's the value of the SERVER_AND_PORT property in custom.properties ?

if you are using a Web server make sure you have the following mounts:

<Location /suite/api/*>
SetHandler weblogic-handler
</Location>
<Location /suite/rest/*>
SetHandler weblogic-handler
</Location>
=========

Is the above for httpd.conf ? Actually I am confused with the WebLogic you mentioned above, as we use tomcat in Appian Application server, and Appache as Web server.

Thank you so much !
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0 Eduardo Fuentes
Appian Employee
over 5 years ago in reply to leiz

Hi user leiz, if you're usnig tomcat the weblogic part of this old thread won't be relevant to you.

What I am suggesting is:

- Take note on the value of the properties conf.suite.SCHEME and conf.suite.SERVER_AND_PORT in <APPIAN_HOME>\conf\custom.properties
- Once you have that, form the URL of Appian by combining both AND NOTHING ELSE and use that as the URL in the mobile app.

Let me give you an example. For this combination:

conf.suite.SCHEME=https
conf.suite.SERVER_AND_PORT=eduardo.mydomain.com

The URL in the mobile shall be JUST the following:

https://eduardo.mydomain.com

nothing else.
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