User demonstrated an error that is continuously occurring for them. The functionality previously worked for the user. I do not receive the error following the same steps. The error also has no details and it is not shown in the tomcat logs. What can I look in to?
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The app server log should have the error message with additional details (if any). I would double check that you are looking at the correct environment's log files for the correct day (maybe the user's screenshot is from a different day). Another log you can try checking is the design_error log. Hope this helps!
Thanks. I found the error message in the design error log but there is no additional detail on what the actual error is. Below is all that is in the log: