We have one user who, all of a suddenly, cannot submit a Travel Claim. He i

Cyril over 13 years ago

We have one user who, all of a suddenly, cannot submit a Travel Claim.
He is set up correctly. He has done the process before.
We've asked him to clear his cache - done

Now he starts the process and all he gets is the hanging screen 'working' all the time.

What else can we do?

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0 Eduardo Fuentes
Appian Employee
over 13 years ago

It seems this is a start form and my understanding is that the process is actually started, is this correct? If that is the case it would be worthy to see if the client is getting the response or if it never does and that's why the window never closes.
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0 Eduardo Fuentes
Appian Employee
over 13 years ago

It seems this is a start form and my understanding is that the process is actually started, is this correct? If that is the case it would be worthy to see if the client is getting the response or if it never does and that's why the window never closes.
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Vote Up 0 Vote Down

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