Recently updated to 7.5 and we have noticed an intermittent issue with the stand

james.franklin over 10 years ago

Recently updated to 7.5 and we have noticed an intermittent issue with the standard quick task portlet. I have checked security assignments and all appears fine. the quick task can be accessed from the process details but not in the dashboard. The problem does not appear to be consistent and if I use an expression based method to display in a "web with process details" portlet it shows up without issue....

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0 Eduardo Fuentes
Appian Employee
over 10 years ago

The dashboard looks fine. Can you try clicking on "Monitor" process and see do a right click in Display Helios Tag -> X instances and provide a screenshot? Try to verify the status of all the grayed out quick tasks to see if we can find something in common, they're normally grayed out only when not active.

Can you try enabling the "Show Quick Tasks for Sub-process" and see if you get duplicates listed and if the duplicates do display as active instead of grayed out?
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0 Eduardo Fuentes
Appian Employee
over 10 years ago

The dashboard looks fine. Can you try clicking on "Monitor" process and see do a right click in Display Helios Tag -> X instances and provide a screenshot? Try to verify the status of all the grayed out quick tasks to see if we can find something in common, they're normally grayed out only when not active.

Can you try enabling the "Show Quick Tasks for Sub-process" and see if you get duplicates listed and if the duplicates do display as active instead of grayed out?
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