Hi,been awhile figuring the solution but to no luck. I have this model where the

Jess over 10 years ago

Hi,been awhile figuring the solution but to no luck. I have this model where there is an email which has attachment (document) to trigger the my process. Document attachment (PDF, Doc and etc) will be then review by the approved, and once approved the approver will upload a signature via mobile. Now I need to email back the doc together with the approver's signature via send email node through attachment. I've been getting error on attaching the files.

"There is a problem with task “Send Approved Email” in the process “Email Test”. Failed to process attachments"

Have set pv's where all document will be appended. Pv's attribute are Multiple and document as type. I also append when saving document on pv. TIA!...

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0 Jess over 10 years ago

Already figure this out guys. I can't process attachment right away so what I did is create a separate process just to listen for the email then make sub-process for appending the document then send via "Send Email" node. If you have any inputs or suggestion please let me know. Thanks!
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0 chrisb481 over 10 years ago

How did you append the signature to the PDF document? We have a similar scenario but no luck so far. Thanks
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0 Jess over 10 years ago

hi chrisb481, try on using the data type of the pv as any type. Did you exp the same problem?
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0 chrisb481 over 10 years ago

Hi Jessica, actually our problem was specifically regarding appending the signature image file to the PDF we were generating. We've made it work with the Append Image plug-in. Thanks
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