a!documentviewerfield not rendering PDF type files when clicked.

Question

Hi I am trying to display file preview for attached documents. We have provided a dynamic link when clicked ,we are calling a PM to fetch the document from Documentum and store it in Appian folder. However the PDF type file does not preview for some users, whereas Dev team with admin access have no issue viewing the preview for the file. FYI it is happening only for PDF type files PNG files seems to be working fine.

Mike Schmitt · Answer

Added to the previous suggestions - did you double check the security settings the file gets downloaded under (which is probably just the security for the folder it's loaded into)? If admin users have no issues while some other users are failing to see it, in my experience the first thing to check has always been whether or not those users even belong to the necessary groups to view the folder contents.

Mike Schmitt · Answer

To double check, add a Document Download Link on the same form pointing to the same PDF file, and for the users who can't access it via the Preview field, see if they can still download it. 
 Also, can you reproduce this behavior logged in as different users on the same machine? If the problematic users are all at different locations, it could have to do with local firewalls blocking the special Appian URL used for hosting preview document material, which if i remember correctly, is something slightly different.

a!documentviewerfield not rendering PDF type files when clicked.

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