Event History @ mentions email

Hello jonathana0007 

Could you please elaborate what is expected. 

If your content is being sent from any input fields you can simply build your expression rule to find out any mentions and if present you can trigger the send email smart service.

Hi Konduru Chaitanya ,

thank you for the reply.  I'm using the built in functionality a!eventHistoryListField() within a UI.  When a user is @ mentioned in the comments they are sent an email.  That email has limited content, as per attached screen shot below. It seems like you should be able to alter the content but it is not clear how to achieve this.   I want to be able to give the user more information on the associated record.  Example: Hello Jonathan, you have been mentioned in a conversation regarding X record.  The comment is as follows. X comment. Click below to view the comment.

Hi Konduru Chaitanya ,

thank you for the reply.  I'm using the built in functionality a!eventHistoryListField() within a UI.  When a user is @ mentioned in the comments they are sent an email.  That email has limited content, as per attached screen shot below. It seems like you should be able to alter the content but it is not clear how to achieve this.   I want to be able to give the user more information on the associated record.  Example: Hello Jonathan, you have been mentioned in a conversation regarding X record.  The comment is as follows. X comment. Click below to view the comment.

You will have to build your custom workflow which does the same. I could see only that as an option.

Thank you.  It almost seems like it's an unfinished feature.

IMHO, this is a feature that fits 80-90% of the use cases, and has zero effort in implementation. And if you have requirements that do not fit, you can still go a different way.