Hi everyone,
is there a way to configure the content of the email that is sent when a user is @ mentioned in the event history list field comments?
Thank you
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Hello jonathana0007
Could you please elaborate what is expected.
If your content is being sent from any input fields you can simply build your expression rule to find out any mentions and if present you can trigger the send email smart service.
Hi Konduru Chaitanya ,
thank you for the reply. I'm using the built in functionality a!eventHistoryListField() within a UI. When a user is @ mentioned in the comments they are sent an email. That email has limited content, as per attached screen shot below. It seems like you should be able to alter the content but it is not clear how to achieve this. I want to be able to give the user more information on the associated record. Example: Hello Jonathan, you have been mentioned in a conversation regarding X record. The comment is as follows. X comment. Click below to view the comment.
You will have to build your custom workflow which does the same. I could see only that as an option.
Thank you. It almost seems like it's an unfinished feature.
IMHO, this is a feature that fits 80-90% of the use cases, and has zero effort in implementation. And if you have requirements that do not fit, you can still go a different way.
You can configure the url that the user is redirected to but even that only accepts urlForRecord which is pretty limited. I would suggest you build out something custom.
https://docs.appian.com/suite/help/24.4/Event_History_List_Component.html
Thank you. I already have the URL linked to point to the record.
For anyone experiencing a similar issue. After discussion with Appian support I was told that the email sentence ending with "..you have been mentioned in a conversation about.." Should end with the record title as set in the root record via views, record title. However the issue in my case seemed to be that I had not create the subscription view. Whether this was the root cause or not remains elusive but it did force me to reconfigure the event history expression and the emails then contained the record title. e.g "..you have been mentioned in a conversation about record x"