I'm having an odd issue allowing users to download documents. I have a proce

jamesw353 over 11 years ago

I'm having an odd issue allowing users to download documents. I have a process where files are uploaded and a task is assigned to multiple actors for download, review, and approval. All but one group is able to download the forms. When they try to open the form they see an "Application Error" screen without any details. The application-server.log does contain this error "ERROR com.appiancorp.km.actions.GetDocumentAction - The Document could not be downloaded. (id=1091)". I can copy and paste the download link to another user's session and it will work, so it seems like a permissions issue. I've even made this group an admin on the folder and it still does not open.

Any suggestions? ...

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0 Abhishek Shadangi
Appian Employee
over 11 years ago

Is this group dynamically created, or are you adding these users to this group dynamically in your process, and does this issue persist for only few minutes? If yes, then please read my comments regarding Group Membership Cache here - forum.appian.com/.../e-60646 . Basically, it may not have anything to do with the folder permissions.

Please give more details of your use case (process flow), so that we can help.
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0 Abhishek Shadangi
Appian Employee
over 11 years ago

Is this group dynamically created, or are you adding these users to this group dynamically in your process, and does this issue persist for only few minutes? If yes, then please read my comments regarding Group Membership Cache here - forum.appian.com/.../e-60646 . Basically, it may not have anything to do with the folder permissions.

Please give more details of your use case (process flow), so that we can help.
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