I'm having an odd issue allowing users to download documents. I have a proce

jamesw353 over 11 years ago

I'm having an odd issue allowing users to download documents. I have a process where files are uploaded and a task is assigned to multiple actors for download, review, and approval. All but one group is able to download the forms. When they try to open the form they see an "Application Error" screen without any details. The application-server.log does contain this error "ERROR com.appiancorp.km.actions.GetDocumentAction - The Document could not be downloaded. (id=1091)". I can copy and paste the download link to another user's session and it will work, so it seems like a permissions issue. I've even made this group an admin on the folder and it still does not open.

Any suggestions? ...

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0 jamesw353 over 11 years ago

You're understanding is correct. I'm a little fuzzy on some of your questions though. 1. I assume you're asking have I started the nodes in the middle of the process to set permissions and assign the task. Thus, skipping all the other nodes and gateways that could be causing trouble. I can't say that I have tried that. I'll have give it a shot.
2. I'm not sure what interface you are referring to. This is currently in the apps portal since tempo does not support grids, and these users are never mobile.
3. Yes, once I moved out of the debugger and stopped using my admin account while testing I realized this issue.
4. In the entire process? I count 6 in the main process, plus a few more in the subs.

I'm thinking this may be some kind of fluke. I imported the application to another server for a demo that is scheduled tomorrow and it appears to be working (fingers crossed). I'll try the manual process flow and give the server a nice little reboot. It seems odd that I can actually see on the security screen that the group has permission, and I can see the user in the group, but I can't access the file.
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0 jamesw353 over 11 years ago

You're understanding is correct. I'm a little fuzzy on some of your questions though. 1. I assume you're asking have I started the nodes in the middle of the process to set permissions and assign the task. Thus, skipping all the other nodes and gateways that could be causing trouble. I can't say that I have tried that. I'll have give it a shot.
2. I'm not sure what interface you are referring to. This is currently in the apps portal since tempo does not support grids, and these users are never mobile.
3. Yes, once I moved out of the debugger and stopped using my admin account while testing I realized this issue.
4. In the entire process? I count 6 in the main process, plus a few more in the subs.

I'm thinking this may be some kind of fluke. I imported the application to another server for a demo that is scheduled tomorrow and it appears to be working (fingers crossed). I'll try the manual process flow and give the server a nice little reboot. It seems odd that I can actually see on the security screen that the group has permission, and I can see the user in the group, but I can't access the file.
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