File upload component for a specific user account throws an error message - &quo

sethulakshmis over 9 years ago

File upload component for a specific user account throws an error message - "The upload for file <fileName> exceeded the time limit. Please try uploading it again." or "The file couldn't be uploaded. Please try uploading it again". The same component works perfect for other users on the same server. Attached excerpts from server log. Please advise.
For a quick reference, this is what is logged on the server

[ajp-/0.0.0.0:8009-10] ERROR com.appiancorp.security.cors.CorsFilter - CORS request rejected; invalid request from 10.87.109.84 to /tempo/file-web
javax.servlet.ServletException: CORS origin denied <server url> not on allowed list: []

FIleUploadErrorLog.txt

Discussion posts and replies are publicly visible

0 Eduardo Fuentes
Appian Employee
over 9 years ago

What's the value of these two settings in custom.properties and how does it relate to the URL you're using to access Appian?

conf.suite.SCHEME=
conf.suite.SERVER_AND_PORT=
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0 sethulakshmis over 9 years ago

Hi Eduardo,
conf.suite.SCHEME=http
conf.suite.SERVER_AND_PORT= our server url

They match exactly with the url we use. Please advise.
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0 sethulakshmis over 9 years ago

Hi Eduardo, is there anything that needs to be validated. please advise
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0 sethulakshmis over 9 years ago

Eduardo, Need your help here. Please provide your thoughts...
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Does the log actually says: " <server url> " or you removed this value intentionally from the log?
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0 sethulakshmis over 9 years ago

I removed it intentionally. but I could confirm that custom.prop conf.suite.SERVER_AND_PORT and server url in the log are exactly the same.
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0 sethulakshmis over 9 years ago

My bad..i missed the port number in log file. yes! now it works if server and port number are exactly the same in the url we use to access the file upload form. It is not an issue since this is a dev environment issue now. Thanks a lot.
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0 Eduardo Fuentes
Appian Employee
over 9 years ago

Glad it worked, I was almost positive the issue was in those properties.
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0 sethulakshmis over 9 years ago

One more question, why should this be a problem for only one user whereas others seamlessly complete tasks. Please advise.
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