Hi All, We are on Appian 7.10 Cloud. Consider the use case

Hey Tom, yes, Rapid Accept Form is on the task.

The way it is implemented that in any process main task is activity chained with the Rapid Accept Task. So, once user completes the main task, he will be taken to the Rapid Accept Task form. In the Rapid Accept From, there is a link that will accept the next high priority task in user's queue and opens that newly accepted task.

Now, not all the departments have adopted the Rapid Accept Functionality. So, not all the main task will take user to that Rapid Accept form. In that case user will be taken to the task queue after completion of the task. So, if user is doing single department's work, all is good. But if he is doing cross-departmental work, then it may possible that user stumble to the task of department where Rapid Accept is not an option. So following will be the flow:

User accepts the task of department with Rapid Accept - Complete the main task - User is taken to the Rapid Accept form - User clicks on a link and a task of department which hasn't opted out for the Rapid Accept gets accepted (This task will open in a new tab) - After completion of that task, there won't be rapid accept form, and because the task was opened in the new tab, Appian will take user to the Tasks tab. Here, we want to know whether we can change the behaviour.

About putting the grid on the report, we have that grid on the report as well. We also have the rapid accept link on the same report. But as clicking on the link will open the task in the new tab, after completion of Non-Rapid Accept task, the user is taken to the Tasks tab. And then user has to go to Reports > Task Queue. So, basically we want to update this behaviour of redirecting to the Tasks tab.

I hope I am clear.

Thanks again.

Hey Tom, yes, Rapid Accept Form is on the task.

The way it is implemented that in any process main task is activity chained with the Rapid Accept Task. So, once user completes the main task, he will be taken to the Rapid Accept Task form. In the Rapid Accept From, there is a link that will accept the next high priority task in user's queue and opens that newly accepted task.

Now, not all the departments have adopted the Rapid Accept Functionality. So, not all the main task will take user to that Rapid Accept form. In that case user will be taken to the task queue after completion of the task. So, if user is doing single department's work, all is good. But if he is doing cross-departmental work, then it may possible that user stumble to the task of department where Rapid Accept is not an option. So following will be the flow:

User accepts the task of department with Rapid Accept - Complete the main task - User is taken to the Rapid Accept form - User clicks on a link and a task of department which hasn't opted out for the Rapid Accept gets accepted (This task will open in a new tab) - After completion of that task, there won't be rapid accept form, and because the task was opened in the new tab, Appian will take user to the Tasks tab. Here, we want to know whether we can change the behaviour.

About putting the grid on the report, we have that grid on the report as well. We also have the rapid accept link on the same report. But as clicking on the link will open the task in the new tab, after completion of Non-Rapid Accept task, the user is taken to the Tasks tab. And then user has to go to Reports > Task Queue. So, basically we want to update this behaviour of redirecting to the Tasks tab.

I hope I am clear.

Thanks again.