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dropdownFieldByIndex() SAIL component issue on Appian 17.1 Version for large number of items

Durgesh
A Score Level 2
Hello,

We are facing issue with dropdownFieldByIndex() SAIL component.

Background:- We are using dropdownFieldByIndex() SAIL component in our Interface rule to display around 2500 items. The interface works perfectly on Appian 16.2 version. The drop-down loads, allow user to select/change the item without any problem.

Problem: Recently, we have upgraded server to Appian 17.1 version. The dropdownFieldByIndex() component is not working for such large items (Around 2500 number of items). Note that, the component is there on the UI screen, however, when user try to select an item, it fails to display a list. The drop-down just blinks and goes away. Tried multiple times on IE & Chrome browsers.

We tried to rectify/resolve the problem by -
1) Provide very less items (around 10-100) to the drop-down component - it works
2)...

OriginalPostID-266098

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  • 0
    A Score Level 2
    Please note that, other components which are present on the form works fine. The problem is with only drop-down having large set of data. It simply blinks and goes away (so, user can see drop-down being expanded for a very short moment of time). There is no particular error message seen on the UI front.

    The problem seems, drop-down fails to expand all it's items to allow user to select an item. Note that, this works on Appian 16.2 version. So this could be special issue in Appian 17.1.

    Probably, you can try creating very simple interface UI having few SAIL components along with drop-down field (pass large set of data, around 2500). Test the interface on Appian 16.2 & 17.1 platforms. Let me know in case it works for you on both the versions.

    Thanks.
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  • 0
    A Score Level 2
    Please note that, other components which are present on the form works fine. The problem is with only drop-down having large set of data. It simply blinks and goes away (so, user can see drop-down being expanded for a very short moment of time). There is no particular error message seen on the UI front.

    The problem seems, drop-down fails to expand all it's items to allow user to select an item. Note that, this works on Appian 16.2 version. So this could be special issue in Appian 17.1.

    Probably, you can try creating very simple interface UI having few SAIL components along with drop-down field (pass large set of data, around 2500). Test the interface on Appian 16.2 & 17.1 platforms. Let me know in case it works for you on both the versions.

    Thanks.
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