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dropdownFieldByIndex() SAIL component issue on Appian 17.1 Version for large number of items

Durgesh
A Score Level 2
Hello,

We are facing issue with dropdownFieldByIndex() SAIL component.

Background:- We are using dropdownFieldByIndex() SAIL component in our Interface rule to display around 2500 items. The interface works perfectly on Appian 16.2 version. The drop-down loads, allow user to select/change the item without any problem.

Problem: Recently, we have upgraded server to Appian 17.1 version. The dropdownFieldByIndex() component is not working for such large items (Around 2500 number of items). Note that, the component is there on the UI screen, however, when user try to select an item, it fails to display a list. The drop-down just blinks and goes away. Tried multiple times on IE & Chrome browsers.

We tried to rectify/resolve the problem by -
1) Provide very less items (around 10-100) to the drop-down component - it works
2)...

OriginalPostID-266098

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  • 0
    A Score Level 2
    Today, I checked & found that, drop-down works on Chrome browser. I have created very simple Interface rule having only drop-down component with around 2668 items.

    I tried selecting an item from drop-down from IE (Version 11) & Chrome browser. On Chrome, it was allowing me to expand & select an item from drop-down. However IE browser not expending the drop-down items. So on the first look, it seems browser issue.

    Please share your experiences with this behavior. I am still working on finding the cause & solution for this issue.

    Thanks.
Reply
  • 0
    A Score Level 2
    Today, I checked & found that, drop-down works on Chrome browser. I have created very simple Interface rule having only drop-down component with around 2668 items.

    I tried selecting an item from drop-down from IE (Version 11) & Chrome browser. On Chrome, it was allowing me to expand & select an item from drop-down. However IE browser not expending the drop-down items. So on the first look, it seems browser issue.

    Please share your experiences with this behavior. I am still working on finding the cause & solution for this issue.

    Thanks.
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