Program Policy

To stay up to date with all policies, you must keep your contact information updated in Appian Community so that you receive important updates to the program.

Cancellation Policy

Exam appointments may be canceled or rescheduled through Examity. Canceling or rescheduling an exam less than 24 hours before the appointment will result in a cancellation fee of $25. This will be charged to your credit card. If you do not appear for your exam without rescheduling or canceling your exam fee or voucher will not be refunded.

Candidate Privacy

Appian respects our candidates’ privacy and is committed to protect their personal information. The Appian Candidate Agreement and Community information describes how we collect and use your personal information.

Appian tracks certification performance and metrics using internal and vendor tools and databases with limited access, and all data is considered confidential and must be handled consistently with Appian corporate policy on information privacy. 

Appian and our Partners may require status reports regarding organizational progress. The following guidelines outline the policies and procedures for processing requests for information. Specific requests outside these guidelines are reviewed and approved on a case-by-case basis by the Appian Certification Program. 

Individual Progress Reports/Transcripts. Individual certification status is confidential. Individuals can access their certification status via their Appian Community profile.  Candidates may publish their certification by posting their digital badge to social media sites.  

Appian Internal Organizational Requests. The Appian Certification program provides the following information to Appian management:

- Number certified by level
- Number certified by organization, by level
- Partner status by level
- Customer status by level
- Anonymized statistical data

Appian External Organizational Requests. Customers and partners make significant investments in training and testing related to the Appian Certification Program. Status reports directly related to their investment are requested to assess corporate status and partner qualifications. To request external status information on customers and partners, the requestor must submit to the Appian Certification Program manager, in writing (e-mail), a brief description of what information is required and the business justification. 

Appian will, under situations described above, share certified status. We will not share individual exam-level information such as pass/fail information, individual score, exams attempted and number of exam attempts.

Exam Rules

Various rules are in place with Examity and a proctor will ensure candidates are in compliance throughout their exam.


- You must be alone in the room
- You must have a clear desk and area surrounding the desk
- Your computer must be connected to a power source
- You are not allowed to use your phone, smart watch, headphones or a dual monitor.
- You must remain in your seat throughout the exam
- There is no talking allowed during the exam
- Your webcam, microphone and speakers must remain on throughout the exam.
- No scrap papers or dry erase boards allowed
- You may not use any additional notes or references during the exam

Retake Policy

- Each core certification, including retakes are $200 USD. Each Pro Badge exam, including retakes, is $50 USD.
- Our retake policy allows for a candidate to make 4 exam attempts.
- A candidate may immediately reschedule their exam after their first attempt.
- After a second attempt the candidate must wait a minimum of fourteen (14) days to retake an exam.
- After the 4th unsuccessful attempt, the candidate will need to contact certifications@appian.com to request additional retakes. 

Retirement Policy

When an exam retires, it may or may not be replaced by another exam. Although exams are retired, the certifications earned remain valid and eligible for certification benefits through their normal 18-month lifespan. However, these certifications may or may not be renewable through continuous learning.

Scoring Policy

Exam results are made available upon completion of an exam. Candidates will receive a score report indicating how the candidate scored on the exam overall and section level performance. Passing scores are set by using statistical analysis of each individual exam. Therefore, passing scores will vary across exams.