Program Policies

To stay up to date with all policies, you must keep your contact information updated in Appian Community so that you receive important updates to the program.

Cancellation Policy

Exam appointments may be canceled or rescheduled through Examity. Canceling or rescheduling an exam less than 24 hours before the appointment will result in a cancellation fee of $25. This will be charged to your credit card. If you do not appear for your exam without rescheduling or canceling your exam fee or voucher will not be refunded.

Candidate Privacy

Appian respects our candidates’ privacy and is committed to protect their personal information. The Appian Candidate Agreement and Community information describes how we collect and use your personal information.

Appian tracks certification performance and metrics using internal and vendor tools and databases with limited access, and all data is considered confidential and must be handled consistently with Appian corporate policy on information privacy. 

Appian and our Partners may require status reports regarding organizational progress. The following guidelines outline the policies and procedures for processing requests for information. Specific requests outside these guidelines are reviewed and approved on a case-by-case basis by the Appian Certification Program. 

Individual Progress Reports/Transcripts. Individual certification status is confidential. Individuals can access their certification status via their Appian Community profile.  Candidates may publish their certification by posting their digital badge to social media sites.  

Appian Internal Organizational Requests. The Appian Certification program provides the following information to Appian management:

- Number certified by level

- Number certified by organization, by level

- Partner status by level

- Customer status by level

- Anonymized statistical data

Appian External Organizational Requests. Customers and partners make significant investments in training and testing related to the Appian Certification Program. Status reports directly related to their investment are requested to assess corporate status and partner qualifications. To request external status information on customers and partners, the requestor must submit to the Appian Certification Program manager, in writing (e-mail), a brief description of what information is required and the business justification. 

Appian will, under situations described above, share certified status. We will not share individual exam-level information such as pass/fail information, individual score, exams attempted and number of exam attempts.

Exam Rules

Exam rules are strictly enforced by our testing partner, Examity. Trained proctors will monitor exam delivery and ensure candidates are in compliance throughout their exam. The violation of any rule may result in the suspension of your exam and/or your exam being flagged. Please see Flagged Exam Review for additional information.

- You must be alone in the room.

- You must have a clear desk and area surrounding the desk.

- Your computer must be connected to a power source.

- You are not allowed to use your phone, smart watch, headphones or a dual monitor.

- You must remain in your seat throughout the exam

- There is no talking allowed during the exam. Reading questions out loud is not permitted.

- Your webcam, microphone and speakers must remain on throughout the exam.

- No scrap papers or dry erase boards allowed.

- You may not use any additional notes or references during the exam.

- Copying of test content is not permitted.

Flagged Exam Review

All Appian exams are proctored and audited for security review. An exam will be flagged if a test taker violates any rules set forth at the start of the exam or in violation of the Appian Candidate Agreement. If an exam is flagged for a security review and the test taker was found to be in violation of exam rules, the individual will be notified that their exam was flagged. Based on a review of the exam Appian may require an individual to retest and may revoke a certification granted in accordance with section two (2) of the candidate agreement

Maintenance Policy

Appian Certified practitioners are expected to be current on Appian technology to maintain their certification(s). Certified practitioners are required to complete quarterly Release Showcase training to maintain a certification. If all necessary training is not completed before the certification inactive date, the certification will move to an inactive status. Failure to complete training will result in an expired certification.
Expired certifications cannot be extended or reinstated. You can find additional information on exam status and an up-to-date list of required training to maintain certification on the Appian Recertification Guidelines page.

Retake Policy

- Each core certification, including retakes are $200 USD. Each Pro Badge exam, including retakes, is $50 USD.

- Our retake policy allows for a candidate to make 4 exam attempts.

- A candidate may immediately reschedule their exam after their first attempt.

- After a second attempt the candidate must wait a minimum of fourteen (14) days to retake an exam.

- After the 4th unsuccessful attempt, the candidate will need to contact to request additional retakes. 

Retirement Policy

Appian will continually review our exams and certifications to ensure they reflect the latest Appian technology. When an exam retires, it may or may not be replaced by another exam. Although exams are retired, the certifications earned remain valid and eligible for certification benefits through their normal 18-month lifespan. However, these certifications may or may not be renewable through continuous learning.

Exam retirement information:
- Appian RPA + IDP Pro Badge August 15, 2023

Scoring Policy

Exam results are made available upon completion of an exam. Candidates will receive a score report indicating how the candidate scored on the exam overall and section level performance. Appian does not provide item level performance. Passing scores are set by using statistical analysis of each individual exam. Therefore, passing scores will vary across exams.