KB-1247 How to register new Forum/Community users

Registering as a user on Appian Community provides further access to Community features and content.  A user that is associated with a Customer or Partner account will gain additional access to resources and content on Appian Community. For more information on access by user type click here.

There are two ways to register a new user on the Appian Community that are described below. Note: As a Appian Community user policy, all Support and User Administration accounts must be named users with individual email-IDs. Setting up these accounts with group email addresses is not permitted. This measure ensures proper identification and accountability for access to our systems and services.

A) Self register on Appian Community

1. Access the Appian Community login page
2. Click on the “Register Now” link towards the bottom of the page
3. Enter your email address, your name and a password. Note that the minimum password requirements are:
   
   • at least 8 characters
   • at least 1 uppercase letter
   • at least 1 lowercase letter
   • no alphabetic special characters (such as á or ñ)
4. You will be sent a verification email once you submit the form.  Follow the instructions received in the email.  (The email will be sent from noreply@appian.com so please make sure to check your spam folder if you don't receive an email within 10 minutes.)

Upon logging into Appian Community, you will be asked to complete the required fields in your user profile.  

From the Community user profile page please associate yourself with your company's account by making the appropriate selection in the Primary Member Organization field.  This will grant you access to the corresponding Customer or Partner user type role.  Your company's user registration administrator(s) will be notified when you update your user profile and associate it with your company's account. Association is required to be eligible for access to cases, such as Appian Support and Appian Accelerate cases. 

Note: In order to be added as a support contact, you must have a valid office number in your Forum user profile (separate to the Community user profile). For a step by step procedure, see KB-1558 How to add an office phone number to your Forum profile. 

If you have any questions or issues with the steps above please email community@appian.com with the details including relevant links, screenshots and a clear description.

B) Registration by your user registration administrator

Your account’s primary contact or user registration administrator can register and/or associate you with the company account using the User Registration application.  The User Registration application allows authorized contacts to register users on behalf of their company. An account record page is also included where the authorized contacts can view a listing of all users associated with their company account.

Note: The next steps are only intended for Primary Contacts and User Registration administrators.

Steps to register a new user for your company account:

1. Login to My Appian as an authorized contact and click on Support > Accounts.
2. Click on [Your Company]
3. Click on the Register a New User button
4. Complete the information for the new user.  Email addresses must contain a valid company-supplied domain (e.g., appian.com).
5. Submit the form

If the user is a new Community user, an email will be sent to them with their credentials.  If the user is already a Community user they will be notified that their user type has been updated and their access level will be escalated.

For more information on how to modify support contacts as a user registration administrator, see KB-2157 How to update Support Contacts.

Contact Appian Technical Support via a support case or by email (support@appian.com) for any of the following requests:

1. Adding new domain names for companies
2. Adding new User Registration administrators
3. Deactivating and reactivating users

Last Reviewed: March 2021