While importing an application/patch or inspecting a package, the following HTTP error message is shown after a few minutes:
Title: Import Dialog Timed Out Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.
This HTTP error message appears when the web server times out during the activity. The web server may time out when importing large applications or patches, or when inspecting a package. The import will still run in the background when the web server times out.
In order to check for the successful import, follow the steps outlined in KB-1738. If the web server times out during package inspection, the application can be broken up into smaller packages like so:
Note: The above guidance may not be effective for all use cases.
This article applies to Appian 17.3 and later.
Last Reviewed: May 2020
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