KB-1754 How to enable and extract diagnostic logging in Appian for Mobile Devices

Purpose

Appian Technical Support may request diagnostic logging output from your iOS or Android device to troubleshoot an issue with the Appian for Mobile Devices application. This article details the steps required to enable and extract the diagnostic log so it can be shared with Appian Technical Support.

Instructions

iOS Device

1. In the Appian application, locate the settings on the Accounts screen.
   
2. Select the "Logs" option under "Diagnostics".
   
3. Enable logging by selecting the toggle. Enable "Application Logs" for all incidences. If you are experiencing issues with users logging in, you must enable "Application Logs" to enable "User Authentication Logs". 
   
4. Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
5. Navigate back to the Account selector via the left hand menu, and follow steps 1 and 2: select "Settings", select "Logs". Then select "View Logs".
     
6. Select the share icon (box with arrow going up)  and e-mail it to an account accessible via a desktop computer.
   
7. Warning: review the log for any PII and remove it if present.
8. Upload the log output to the support case where it was requested.

Android Device

1. Open the Appian for Mobile Devices application. From the Accounts screen select the gear icon for the settings screen.
   
2. Locate the "Collect diagnostics" option and enable it.
   
3. Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
4. Navigate back to the application settings.
5. Select "Send diagnostics" and send them via e-mail or another option to a desktop computer.
   
6. Warning: review the log for any PII and remove it if present.
7. Upload the log output to the support case where it was requested.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: May 2023