The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps. Table of Contents: Instructions Video Instructions Further Considerations Instructions…

Purpose Providing different log files depending on the underlying issue is often a vital step to further an investigation. Appian Log Generator scripts are quick and efficient ways to generate tar files of logs belonging to different Appian components…

Following the December 10, 2021 announcement of the critical Log4j2 security vulnerability ( CVE-2021-44228 ), Appian determined that impacted versions of Log4j2 were being used in the Appian platform. Appian has taken the following actions in response…

DISCLAIMER: Enabling this logging may reveal sensitive information in the log. This configuration should not be used in production systems. Purpose This article provides instructions on how to enable SSL debug logging in the application server…

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian. Symptoms After running the Cleanup script to clean up log files, it is…

Symptoms When starting Tomcat via start-appserver.bat on Windows, the startup fails with a rotatelogs.exe system error: The program can't start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem…

Purpose Appian Support will request various logs depending on the reported issue. This article is a guide to which logs can be provided immediately to start off the troubleshooting process. Please note that this is a general guideline and is not all…

Symptoms The application server log has the following error message repeated throughout: ERROR com.appiancorp.rest.filter.SailXrayLoggingFilter - logging data in ThreadLocal was set to null. It should have been properly initialized No error is observed…

Purpose Appian Technical Support may request diagnostic logging output from your iOS or Android device to troubleshoot an issue with the Appian for Mobile Devices application. This article details the steps required to enable and extract the diagnostic…

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian. Symptoms Users experience short bursts of unresponsiveness and failed…

Purpose In order to assist with troubleshooting issues, Appian support cases may require the collection of certain log files from a specific Appian environment. This article provides instructions on how to extract these logs on Linux environments. …

Symptoms The application server logs show the following error: ERROR com.appiancorp.ra.workpoller.WorkPoller - ProcessExec02: Error while trying to accept Work in Bulk: D:\appian\logs/db_PX021_YYYY-MM-DD_XXXX.log: The handle is invalid. Cause …

Purpose In certain troubleshooting scenarios, it may be necessary to enable DEBUG logging to retrieve additional information related to the issue observed. This article details how to enable DEBUG logging for some of the most commonly seen issues in…

Symptoms When starting the Appian Data Server, the following warning about missing appian-topology.xml appears in the script output of start.sh|bat and in the data-server.log file: 0 [main] INFO com.appian.data.TopologyFactory - Could not find /appian…

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian. Symptoms After upgrading Appian to 17.2 or higher and applying a hotfix…