KB-1829 Export SQL to Excel Smart Service fails with "The following error was raised by the Export to Excel function: null" message

Symptoms

After upgrading to 18.3, the Export SQL to Excel Smart Service which is a part of the Excel Tools Shared Component throws the error below:

The following error was raised by the Export to Excel function: null

In the tomcat-Stdout.log, the following log entry is printed:

Caused by: javax.naming.NameNotFoundException: Name ["java:/jdbc/Appian"] is not bound in this Context. Unable to find [java:/jdbc/Appian]. at org.apache.naming.NamingContext.lookup(NamingContext.java:816) ...

Cause

This issue has been addressed via AN-120795 in the following hotfixes/versions:

• Appian 19.1
• Appian 18.4 Hotfix Package B
• Appian 18.3 Hotfix Package E

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: January 2019