You are currently reviewing an older revision of this page.
The Current User Activity tab in the Admin Console is blank. The following WARN message appears in the application server log:
WARN
YYYY-MM-DD HH:MM:SS.MMM INFO [ajp-nio-8009-exec-2] org.apache.catalina.core.StandardWrapperValve.invoke YYYY-MM-DD HH:MM:SS,MMM [ajp-nio-8009-exec-2] WARN com.appiancorp.security.auth.activity.UserActivityFilter - Could not record user activity: secCtx=BPMSVC7, authDetails=AuthenticationDetails[ts=YYYY-MM-DD HH:MM:SS.MMM, entryPoint=PORTAL, clientIpAddress=XX.XX.XXX.XX, clientUserAgent=Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.92 Safari/537.36] -- java.lang.NullPointerException
This issue occurs when the environment is using a version of Apache that is earlier than Apache 2.4, and the mod_jk connector version is earlier than 1.2.42.
Upgrade to the most recent version of Apache and the mod_jk connector.
SetEnvIf Server_Addr "(.*)" AJP_LOCAL_ADDR=$1
JkEnvVar AJP_LOCAL_ADDR
This article applies to all versions of Appian using Apache as a web server