Frequently Asked Questions

Join Appian Community through this registration link. Fill out the appropriate information, verify your email address, and set up your multi-factor authentication.

Once you successfully log in to Community, you can request Appian Community Edition from your learning journey. You can find more details in our user guide.

Reach out to community@appian.com to assist with this process.

Create an account with your new email address. Once completed, reach out to community@appian.com with the email addresses associated with your old and new account. We will transfer or merge the two accounts for you and let you know when the process is complete.

Please note that we will transfer your credentials, Community and Academy achievements, Academy historical training data, and Community activity history during this process. Appian Community Edition environments are not included in the account transfer process.

See the following steps below:

• Go to community.appian.com and log in
• Navigate to your Profile in the top right corner
• Select Edit Community Profile
• Self-associate to your organization by using the Primary Group Membership field

Once logged in, click on the avatar in the upper right-hand corner and select ‘Profile’. Click on the Edit Profile link and enter the information you would like to add or update.

Note that your email address is visible in the read-only view but is not editable.

Non-Community members and signed-out users can view your avatar, display name, About section, interests, skills, community activity (such as posts and replies), and any Appian Certification badges.

Signed-in Community members can view your full profile, except for your email address, phone number, and primary member organization.

Private messages let you communicate directly with other Community members. To send a message, visit the member's profile page and use the 'Send Message' button.

Badges are awarded to Community users based on the user’s involvement in certain activities in the Appian Community or event participation.

You can access many self-service and Community tools and resources in a single place.

• Academy Online is Appian’s free e-learning platform, offering in-depth, self-paced training courses and supporting content.
• Appian Forum is an Appian environment accessible to Appian employees, customers, and partners where you can access case management, software downloads, AppMarket submissions, and license requests.

Appian Community provides a wide range of resources and features:

Click the "Create Topic" button on the right-hand corner of the page. Fill out the appropriate information and make sure to select the appropriate Category. Then click the 'Create' button. Please try to add as much detail as possible to help the Community better understand and assist with your question.

In the Description field, you can drag and drop files or images directly into the editor. You can also use the toolbar to insert links, images, attachments, or quotes. For additional options, such as code blocks and tables, click the 'More' (three dots) button in the menu.

A reply becomes a verified answer when it is marked as the correct solution to a question topic. The ability to mark a reply is restricted to specific users including the original poster, moderators, and Community managers.

A tag is a keyword or phrase that describes or categorizes content. You can add one or more tags to discussion posts. Make sure to only use relevant tags in your post.

Support Contacts are registered users of an organization authorized to create, view and update technical support cases on behalf of your Appian projects. Support Contacts receive communications from Appian Technical Support related to active support cases, new release notifications and Appian Cloud maintenance activities.

Prerequisites:

• In order to update your organization’s Support Contacts, you must be an existing User Registration Administrator.
• Only registered users associated with your organization can be added or removed from the Support Contacts list. To register a user, see this article.
• All Support Contacts must have a valid, reachable phone number associated with their profile. To add this number, see this article.

Steps:

• Navigate to MyAppian and click on Support, then Accounts.
• Open the Update Support Contacts related action.
• Add or remove users as appropriate.
• Save the changes.

To add or remove a support contact outside of your organization (for example, a contact from a Partner organization), create a case with Appian Technical Support.

Make sure your account is registered with a Customer or Partner. Click on the Create/Manage Cases button on the Community Support page. Clicking on the button will open up the MyAppian site in a new tab. Appian support contacts will have the option to create cases on this site.