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Solution Engineering Knowledge Base

Solution Engineering Knowledge Base

Find product support articles for frequently-asked-about topics.

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Administration

KB-2364 Additional Storage FAQ

pauline.delacruz

KB-2366 How to use the Migration Tool when Migrating to Appian Cloud

KB-2290 Appian Support Glossary

pauline.delacruz

KB-2278 Appian Support Plug-in Support Policy & FAQ

pauline.delacruz

KB-2292 Disaster Recovery FAQs

pauline.delacruz

Application Design

KB-2360 A user is locked out due to accessing an invalid task too many times.

maggie.deppewalker

KB-2262 Google deprecating AutoML Natural Language

KB-2267 XOR gateway condition path not saving

maggie.deppewalker

KB-2241 Database (MariaDB XX.X.X) is too new for this version of Appian

maggie.deppewalker

KB-2238 "The username [UUID] is not a valid user" error when accessing the Infrastructure page of the Admin Console

Authentication

KB-2280 Sign-in Page Links not showing up immediately after they are configured

maggie.deppewalker

KB-2008 Service accounts log warning messages upon authentication

KB-1995 Unable to log in using a custom Android mobile application

parmida.borhani

KB-2153 Users see "Unexpected token [ in JSON at position 0" error

KB-1988 Users are unable to access phpMyAdmin due to missing authentication token

parmida.borhani

Cloud

KB-2315 Information about CrowdStrike Windows Sensor Event

maggie.deppewalker

KB-2293 Exporting a record to Excel fails due to a network error

maggie.deppewalker

KB-2181 Emails from Appian not received by end users after changing site domain and/or custom email sender

parmida.borhani

KB-2171 Appian Cloud services in scope by compliance program

KB-2127 CONVERT_TZ() function returns null in phpMyAdmin

parmida.borhani

How-to

KB-2381 How to fix a corrupted database table index using phpMyAdmin

KB-2379 Appian Cloud: Self-Service Alerts

KB-2378 How to view DocCenter version in Appian Designer

pauline.delacruz

KB-2375 How to Submit Issues and Change Requests for Appian Automated Testing Plugins (FitNesse, Cucumber, Selenium)

KB-2356 How to migrate a machine-based installation's shared data volume to AoK in place

pauline.delacruz

Infrastructure

KB-2390 License Signing Key Rotation for Kubernetes Native Appian

pauline.delacruz

KB-2383 Interactive SAIL Examples in Appian Documentation Fail to Execute

pauline.delacruz

KB-2387 421 redirect issue caused by AWS HTTPD patching

pauline.delacruz

KB-2353 Webapp pod fails to start due to incorrect data source password factory

pauline.delacruz

KB-2346 WebApp Startup Delay Due to Analytics Propagation Stall

pauline.delacruz

Installation

KB-2365 Silent Installer Flag Deprecation: Transition from --mode silent to --mode unattended

pauline.delacruz

KB-2269 How to use the change-paths.(sh|bat) script

pauline.delacruz

KB-2232 Appian Platform Upgrade Path

pauline.delacruz

KB-2230 Processes stuck mid-execution after a hotfix or upgrade for self-managed

KB-2204 Information about the Log4j2 security vulnerability (CVE-2021-44228)

Integration

KB-2386 Log ingestion pipelines fail for login-audit.csv after upgrading to Appian 25.4

pauline.delacruz

KB-2369 "APNX-1-4561-032. Please refresh the page and try again." error due to stale portal pages

pauline.delacruz

KB-2367 OAuth 2.0 Client Credentials Grant connected system shows errors despite successful connection

KB-2348 Information about the Salesloft Drift Breach

pauline.delacruz

KB-2372 Known unexpected behaviour of left() and leftb() functions

pauline.delacruz

Mobile

KB-2147 Mobile provisioning tool fails with "The certificate provided was never sent to Appian" error

maggie.deppewalker

KB-2016 Mobile FAQ

maggie.deppewalker

KB-1996 Rich text size and color not consistent on Android with a!dynamicLink()

parmida.borhani

KB-1452 Manually entered barcode values disappear on iOS

KB-1594 Appian mobile app renders in "browser" mode instead of "native app" mode

Plug-ins

KB-2385 Plugin Review & Security Scanning FAQ

KB-2330 Third Party Licensing Requirements for Plug-ins

maggie.deppewalker

KB-2105 Aspose plugins FAQ

parmida.borhani

KB-2070 "Another deployment is already running" when attempting to deploy using the Automated Deployment Manager (ADM)

parmida.borhani

KB-1756 Plugin fails to deploy with "Cannot open JAR file for reading" error in app server log

Security

KB-2377 Information about the TeamPCP / CanisterWorm Supply Chain compromise

KB-2376 Information about the Axios Supply Chain Compromise

KB-2371 Information about the pac4j-jwt security vulnerability (CVE-2026-29000)

pauline.delacruz

KB-2370 Information about the Cisco Adaptive Security Appliance vulnerability (CVE-2026-20127 and CVE-2022-20775)

pauline.delacruz

KB-2362 Information about the React Server Components, including Next.js (React2Shell, CVE-2025-55182 & CVE-2025-66478)

pauline.delacruz

Web Browser

KB-2112 "response.text is not a function" error thrown on front-end UI

parmida.borhani

KB-2065 Embedded interfaces experience authentication issues in Google Chrome version 80 and above

KB-2060 SAML authentication fails in IE11 following hotfix

parmida.borhani

KB-2108 Selecting context for a Process Report still prompts user to select context

KB-1992 Variables configured to refresh on an interval do not update when the browser tab is in the background

parmida.borhani

Solution Engineering Knowledge Base

Application Design

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