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KB-1864 Users not receiving emails from Appian


Users are unable to receive system emails from Appian, such as the following:

  • Password reset links
  • Monitoring alerts
  • Emails from the Send Email Smart Service


Email integration to allow Appian to send emails has been disabled.


  1. Navigate to the Appian Administration Console.
  2. Navigate to the 'Email' tab under the 'Integration' header.
  3. Select the 'Allow Appian to send email' box and save changes (screenshot below).

Affected Versions

This article applies to Appian 18.1 and later.

Last Reviewed: February 2019