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Symptoms
When attempting to start Appian as a Windows service, the service may unexpectedly die while services and Service Manager show a running status.
This could occur in the following scenarios:
Cause
This a known issue with how the Windows service is determining that the service has stopped. From Service Manager's perspective, there are no issues.
This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.
Action
After the application server, search server and data server are down, stop Appian services from command line.
Affected Versions
This article applies to Appian version 17.3 and later.
Last Reviewed: April 2019