Appian Support will request various logs depending on the reported issue. This article is a guide to which logs can be provided immediately to start off the troubleshooting process. Please note that this is a general guideline and is not all-encompassing. Appian Support may request additional logs at any point.
Note: For performance issues, provide these set of logs from the time the issue was observed and also from a time where the issue was not observed so that Appian Support has a baseline for comparison.
This article applies to all versions of Appian self-managed.
Last Reviewed: May 2019
© 2020 Appian. All rights reserved.