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On an on-premise environment, Appian Engines fail to start following a hotfix deployment or version upgrade due to transaction replay error with the following message in the service_manager.log:
ERROR com.appian.komodo.translog.OutstandingRequestsTracker - Outstanding write requests was decremented again after the all writes logged event.
This is due to a bad Service Manager version on the following Appian build versions:
To verify your build version, please check the build.info file located in your <APPIAN_HOME>/conf/ directory.
Please open a support case with Appian Support to receive the fix for this issue and follow the instructions below to apply the fix:
<APPIAN_HOME>/services/start.bat|sh -p PASSWORD -s all
<APPIAN_HOME>/services/stop.bat|sh -p PASSWORD -s all
Once your environment is running with the patch successfully applied, your environment should once again be in a stable state.
Please proceed to perform cleanup by:
This article applies to Appian build versions:
19.4 Hotfix Package C
19.3 Hotfix Package F
19.2 Hotfix Package H
Last Reviewed: February 2020
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