KB-2157 How to update Support Contacts

Purpose

Support Contacts are registered users of an organization authorized to create, view and update technical support cases on behalf of your Appian projects. Support Contacts receive communications from Appian Technical Support related to active support cases, new release notifications and Appian Cloud maintenance activities. This article outlines the process of updating your organization's Support Contacts.

Instructions

Pre-requisites

  • In order to update your organization's Support Contacts, you must be an existing User Registration Administrator.
  • Only registered users associated with your organization can be added or removed from the Support Contacts list. To register a user, see KB-1247.
  • All Support Contacts must have a valid, reachable phone number associated with their profile. To add this number, see KB-1558.

Steps

  1. Navigate to the support page of Insights and click on Accounts.
  2. Open the Update Support Contacts related action.
  3. Add or remove users as appropriate.
  4. Save the changes.

To add/remove a support contact that is outside of your organization (ex: contact from a Partner organization), create a case with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2020

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