Forum provides customers the ability to create a record of their self-managed installations through the Installation Record. This allows the customer and Appian Support to better track each environment, its details, as well as the related support cases efficiently.
Note: The Installation Record(s) are a very important piece of information when creating a support case and filling out the Installation Details > Appian Installation section.
In order to update your organization's Installations, you must be an existing Support Contact. KB-2157 outlines the steps to updating your support contacts.
This article applies to all versions of Appian.
Last Reviewed: March 2021
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