KB-1131 How to customize user account creation emails


When a new user account is created in Appian, by default an email is automatically sent to the user with a temporary password. There may be a use case where this email needs to be changed or to be skipped. This article outlines steps to customize the default behavior for sending emails when a user account is created.


Appian 20.3 and Later

Use the Create User Smart Service to create the new users. This smart service allows you to customize whether emails are sent to new users.

Appian 20.2 and Earlier

  1. Install the Personalization Utilities plug-in from the Appian AppMarket.
  2. Use the Create User With i18n Smart Service that was added by the plugin to create a user without sending an email. If a custom email needs to be sent to the user, leverage the Send E-Mail Smart Service.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: August 2021