KB-2319 Forum Maintenance October 11th 6PM EST to October 13th 6PM EST

Purpose

Appian Forum is a mission-critical site that contains functionality such as Support Case Management, Health Check processing, account management, etc.

The site will be undergoing extended maintenance from October 11th 6PM EST to October 13th 6PM EST. During this time Forum and its functionality will be unavailable.

What Do Customers Need to Know?

Appian Cloud Maintenance Windows

Maintenance windows will not be scheduled for times during the Forum maintenance window. Appian Support will reschedule any windows currently scheduled during this window.

Support Cases

Issues normally reported in support cases will follow one of the following actions depending on if the issue is entitled to 24x7 support:

Customers subscribed to 24x7 support should contact support by phone for any assistance required during this time and Appian Support will assist. Phone numbers can be found on Appian Community.
Issues not entitled to 24x7 support will be requested to be reported via Forum after maintenance has completed.

Other MyAppian functionality

Other MyAppian functionality will be unavailable during this time. This includes, but is not limited to:

Health Check
Cloud Metrics
Self-Service functionality such as Health Check Password Reset, VPN configuration, and Certificate Management
Account Management

Customers should plan to complete any necessary actions before or after maintenance.

Health Check Submissions

As Health Check will not be available on Forum during this maintenance, Health Check submissions will fail as outlined in KB-1979. To account for this customers should either:

Reschedule or cancel Health Check runs to avoid submission during this time.
Re-run Health Check after maintenance completes.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: August 2024