KB-1315 "The record data does not exist, has been deleted, or you do not have sufficient privileges to access it" error thrown when accessing summary view of entity-backed record based on text primary key

Symptoms

When opening an entity-backed record in Appian 17.1, users may encounter the following error:

An Error Has Occurred
com.appiancorp.suiteapi.common.exceptions.AppianRuntimeException: com.appiancorp.suiteapi.common.exceptions.AppianException: The record data does not exist, has been deleted, or you do not have sufficient privileges to access it. (APNX-1-4205-006)

The following lines are then printed in the application server log:

ERROR com.appiancorp.rest.record.data.RecordRestService - Unable to retrieve record summary for record w/ type RecordType [id=32, uuid=<uuid>, name=<record name>, sourceTypeStr={http://www.appian.com/ae/types/2009}DataStoreEntity, sourceUuidStr=<uuid str>] and id <negative integer>
com.appiancorp.suiteapi.common.exceptions.AppianException: The record data does not exist, has been deleted, or you do not have sufficient privileges to access it. (APNX-1-4205-006)
...
ERROR com.appiancorp.rest.shared.AppianExceptionMapper - Internal Server Error on REST API invocation.
com.appiancorp.suiteapi.common.exceptions.AppianException: com.appiancorp.suiteapi.common.exceptions.AppianRuntimeException: com.appiancorp.suiteapi.common.exceptions.AppianException: The record data does not exist, has been deleted, or you do not have sufficient privileges to access it. (APNX-1-4205-006)
...
Caused by: com.appiancorp.suiteapi.common.exceptions.AppianRuntimeException: com.appiancorp.suiteapi.common.exceptions.AppianException: The record data does not exist, has been deleted, or you do not have sufficient privileges to access it. (APNX-1-4205-006)

This error reproduces when all of the following conditions are met:

The entity-backed record is based on a data store entity with an ID of type Text.
The actual data for that particular record's ID in that data store entity is an integer.
The length of the ID is over 8 characters.

Cause

This issue has been addressed via AN-82036 in Appian 17.1 Hotfix Package B.

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 17.1.

Last Reviewed: March 2017