KB-1406 Tempo tabs do not populate after upgrade


After upgrading Appian, some users have experienced the following issue after starting up their Appian instance and accessing Tempo:

Essentially, Tempo tabs do not load correctly.


The issue is with the Appian data source, where the usernames in the "usr" table did not match the usernames in the Admin Console.

Note: Usernames in Appian are case sensitive.


Ensure that the username in the “usr”  table name matches the username in the Admin Console. If it doesn’t, edit the table to match the Admin Console. 

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2017