KB-XXXX Tempo tabs do not populate after upgrade

Symptoms

After upgrading Appian, some suers have experienced the following issue after starting up their Appian instance and accessing Tempo:

Cause

The following are possible cause for this issue:

• The issue is with the primary ds, where the usernames in the "usr" table did not match the usernames in the admin console.
  • Note: Usernames in Appian are case sensitive Action

Action

1. Ensure that the username in your “usr” name matches the username in the admin console.
   • Note: If it doesn’t edit the table to match the admin console 

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2017