KB-1502 Process Modeler mode selection screen doesn't respond

Symptoms

When opening the process modeler, the mode selection screen does not respond and the process model cannot be opened.

The following error is seen in the application server log: 

ERROR com.appiancorp.ap2.PortalResponse - Error: 404 Message: /suite/process-modeler-x/designer/js/dialogs/WebServices.js

Cause

The application server is unable to find one of the JavaScript files needed to successfully allow the user to choose a mode and open the process modeler.

Action

Follow KB-1232 to clear the application server cache.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

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