Application User Guides

Overview

Typically, end user guides for specific applications are buried on a shared drive and hard to find. Once found, it is often unclear, if they are for the latest version or out of date. Furthermore, users have to browse through a lot of pages to find the parts that are relevant for the specific task they need help with.

Key Features & Functionality

• Manage all your Appian user guides in one place
• Show each user guide in their respective apps directly to the user
• Write detailed user guides using text and images
• Deploy user guides of your apps to other environments
• Trends: See which parts of the user guides are viewed the most
• Change Notes: Never lose oversight over what has been changed by whom

Benefits & Business Impact

With PWC’s Application User Guides you can manage the user guides of all your Appian applications in one app. Each application’s guide is directly embedded in the app’s user interfaces. If a user needs help for their current task, support and guidance are only one click away. No longer will users have to browse through numerous pages to find the parts that are relevant to their work.