Vuram's Card Dispute Management System handles the entire dispute cycle including write-off, representments and chargebacks. The application helps the bank representatives capture all of the required information in a dispute and attach documents to the case if any. The Dispute resolution team then analyzes each transaction in the dispute to determine the appropriate action on it. Disputes and chargeback processing is a labor intensive and costly process for many Financial Services institutions. With this application, a faster card dispute card resolution can be achieved which can lead to increased profitability on the card portfolio of banks. It also helps to minimize human error and mismanagement and therefore reduce the customer attrition rate.
Vuram's Card Dispute Management System is a 2019 AppMarket Award Winner
Currently, the integration is available to check the merchant details from Visa/Master before proceeding with chargeback initiation. VCR Compliant will be handled in the future release. Thanks!
© 2022 Appian. All rights reserved.