Overview
The customer requires to build in Appian an integration with WhatsApp Business to receive and send messages between bank clients and the bank executive to solve questions about products, mortgages, doubts, claims, etc. The messages of the conversation would be displayed in an interactive chat implemented in Appian.
The Appian solution is based in three modules:
The plugin component is allowing some basic behavior which are expected in a chat as: set the scroll on a specific position: for example, on the bottom when you click a conversation or when you write a new message, or on a specific and dynamic position when you have pending messages to read. See the readme document to learn how to use it.
Key Features & Functionality
The plugin is intended to provide an interactive chat where the messages received are displayed following the “standard” behaviors that we know in the main modern tools.
The plugin would have the following parameters:
Hi , Can anyone please elaborate about this more , the data provided and document doesnt explain about the plugin much , we are not sure how we should save our data first in db and not sure how this works , if anyone ever worked on it please explain about it