Malkom AI

Overview

WNS-Vuram’s Malkom.AI helps shipping & logistics companies to automate end-to-end shipment value-chain/ complete shipping lifecycle. The platform enables Omni-channel communication via emails, portals, and messages, provides instant data capture and extraction of a variety of shipping documents, guided validation and quality checks to proceed with quick execution by connecting to external systems, and automatic shipment management by reviewing shipment status.

1. Multiple document templates often lead to inconsistencies, and duplication of data entries, leading to an increased workload
2. Errors in data capture due to manual data entry and shipper-specific business rules adversely impact delivery, customs clearance, and invoicing
3. Delays in receiving shipment information impede operational planning and supply chain visibility
4. Operations to swivel chair between different systems leading to inefficiencies
5. Multiple emails for each shipment lead to difficulty in tracking & higher response time
6. Lack of visibility to Shipment status & Lack of Milestone tracking – causing service delays, Poor customer experience, and increased costs

Key Features & Functionality

1. Document intake: Document intake through multiple channels like emails, calls, portals
2. Booking management - Automatic creation of booking requests and reviewing the existing bookings with the required documentation
3. Case Management: Create, maintain, & manage all the tasks in one place and allocate tasks as per requirement.
4. Document extraction: AI /ML-powered automatic document extraction of specific shipping related documents with high accuracy
5. Real-time Milestone Tracking: Tracking of the shipment to provide easy visibility of shipment status and prevent missing any deadline
6. Workflow: Guided workflow to validate the extraction and manage bookings
7. Analytics: Inbuilt analytics engine to monitor the performance and business insights

Benefits & Business Impact

• Reduced the manual errors and duplication of data entry
• Fewer disputes of booking & shipment requests
• Reduced operational costs
• Better visibility and auditability of shipment processing
• Improved Productivity by automation,
• Increased ROI by means of high productivity
• Improved On-time performance by providing shipment status visibility
• Enhanced Customer experience by enabling quicker response time
• Increased Accuracy by removing manual steps in the process
• Reduced Claims & penalties due to incorrect documentation & missed deadlines