Home Health Manager

Overview

Today’s home health organizations are constantly challenged with effectively managing their daily operations while providing high-quality care. From scheduling complexities, to limited visibility into appointment status, routing, and nurse safety, home health organizations need an easy-to-use system that provides operational oversight and control while keeping the focus on high-quality patient experiences.

BIG's Home Health Manager (HHM) application provides real-time schedule management and home health visit management capabilities.  The application is easily configurable and can be expanded to accommodate patient and care team scheduling along with any home health services provided to your patients.  It provides the transparency and traceability necessary for supporting high-quality care for home health patients.

Key Features & Functionality

• Easily match the right nurse to the right patient at the right time. The HHM application enables supervisors to build, monitor, and control appointment schedules and routing based on nurse certification levels, appointment type, and current nurse availability. Blue Prism robots monitor this scheduling process and automatically log the appointment details in the patient’s EMR.
• Efficiently monitor and maintain schedules from one central location. Managers have a real-time view of the locations and schedules of all Nurses in the field.
• Validate patient identity in real-time, saving time and improving the patient’s experience. Nurses instantly upload photos and e-signatures that are used to validate patient identity on the spot.
• Improve and support patient and Nurse safety with instant notifications that allow on-site Nurses to alert their supervisor of domestic or clinical emergencies providing critical information to the right decision makers for faster response times and better outcomes. Site photos are uploaded and used to provide real-time critical information on site and stored with the case for later evaluation and documentation.
• Identify key insights and trends with the right information to improve service delivery. Key data can be tracked, such as appointment history, historical vitals, services rendered, and observations. HHM provides the ability to generate reporting that home health organizations can use to gain visibility into their services and operations that will help them continuously monitor and improve their standard of care.
• Streamline patient intake by leveraging Appian IDP to generate patient records from discharge forms. 

Benefits & Business Impact

• Enables centralized management of patient intake to ensure collection of patient information to mitigate scheduling and billing issues.
• Streamlines nurse travel and patient engagement activity to ensure quality delivery of care in a home setting.
• Enabled offline capabilities to mitigate use of paper forms during patient visits, which require transcription following appointments.

BIG's Home Health Manager is a 2019 AppMarket Award Winner