Enterprises need a system to manage the way businesses prepare for and respond to incidents with their increasing number of services. It is becoming crucial for IT or support teams to have an incident management system in place to ensure they can stay in control during incidents and respond effectively. The Incident Ticketing System by Vuram allows companies to handle their support to be organized, focused, efficient, and effective. The application lets you gather all complaints from employees of your company and external parties like customers or vendors into one common system where you can categorize, assign and resolve all these complaints with ease.
Key Features and Functionality:
Is it possible in Appian -Incident creation from chat and Add assigned skills
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