Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
All information how to deploy, configure and use the smart service is in the 'MS Graph Mail Poller.pdf' document in the downloaded zip. Extract the files in the ZIP and follow the instructions in the document.
We are using MS Graph Email Poller for our project, and we upgraded to the latest version 3.1.0. Based on the documentation we followed all the instruction but we are getting as ErrorMessage: "Error executing the request" nothing else, could you share any insight what can cause this?
bujard We are also getting same error. "Error executing the request". We are on latest version 22.2.
could you please tell us what exactly was the issue and what changes you made to fix this issue
Thanks for the reply, I was missing something on the upgrade and that was solved.
Is there anything in the tomcat-stdOut.log that gives more details? The root cause can be various things, like a wrong tenant, wrong clientID / secret, connectivity issues or missing the database table / connection. The application logs usually provide a bit more insight.
If that does not provide more insight now, please add the following line to the appian_log4j.properties file: log4j.logger.com.appiancs.msgraphmail=DEBUG
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