Overview
Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
Key Features & Functionality
I have deployed the plugin and used it as a smart service in a process model. I've tried using two mails, one personal and the other mail attached to the Azure account. From my understanding, I thought the process instance would be created once the email account receives an email, but that did not happen. I have filled all the parameters. Is there something I'm missing? Any prior node has to be attached? I want to know what is preventing it from creating a process instance.
Thanks for the info. Also is there any way to trigger the process upon receiving an email in the defined mailbox?
Hi Umam, If I understood your problem correctly is that you're waiting to receive an email then it starts the process.The plugin doesn't work like that. You need to have a scheduled process running every x amount of time. When the process runs and you have your plug in correctly in place it will read the Inbox and generate the necessary saves in your database.