Overview
Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.
This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:
Key Features & Functionality
All information how to deploy, configure and use the smart service is in the 'MS Graph Mail Poller.pdf' document in the downloaded zip. Extract the files in the ZIP and follow the instructions in the document.
Hi! We set up the plugin, and at first, it polls all the emails on the inbox without issue. However, there are two problems we're facing:
Firstly, the processed and unprocessed folders aren't being taking into account. We literally copy/pasted the name of the folders just in case, but the mails are just sent to the Delete and Junk folders instead. Not a big deal, but still an issue
Then, the main problem is that sometimes, we get the following error: Error code: ErrorIrresolvableConflictError message: The send or update operation could not be performed because the change key passed in the request does not match the current change key for the item., Cannot save changes made to an item to store.SaveStatus: IrresolvableConflict
It seems to occur when there are mails on the Delete folder with the same Attachment as the mail that's trying to be read on the inbox. However, that isn't always the case, since at first, the plugin got all the mails regardless of the Attachment they had.
Has anyone encountered this problem and knows how to fix it?