Information
  • Author: Appian Corporation
  • Type: Plug-in (Function & Smart Service)
  • Support: This is an Appian supported plug-in. To the extent that this plug-in does not conform to its documentation, please submit a ticket to Appian Technical Support. Appian does not support customer-created customizations or outdated versions of the plug-in.
  • Industry: All Industries
  • Compatible Version(s): 25.2
  • First Released:
  • Last Updated:
  • Cost: Free - Appian Supported
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Home » AppMarket » MSGraph Mail Poller

MSGraph Mail Poller

Overview

Need to poll emails from your Exchange server? This smart service can be used in a poller process and extract the data from the Microsoft Exchange server. Messages are stored in the Appian Document System, as well as the attachments. Meta data is stored in a database table for further processing.

This plug-in provides an alternative to sending emails to an Appian process model when inbound email integration is requested. Instead of the email being forwarded to Appian, this plug-in reads the emails directly from the Exchange mailbox using the MS Graph API as described below:

  • Reads the mailbox(including digitally signed emails) using the MS Graph API
  • Convert the email to an EML file stored as an Appian document, with attachments removed from it
  • Store all email attachments as separate Appian documents
  • Store all email metadata (subject, author, recipients, etc...) into a set of tables in the database

Key Features & Functionality

  • All information how to deploy, configure and use the smart service is in the 'MS Graph Mail Poller.pdf' document in the downloaded zip.
  • Extract the files in the ZIP and follow the instructions in the document.
  • This plugin currently supports only MySQL and Oracle databases.
Anonymous
Parents

  • Empty Document Names for Email Attachments Without Subject

    Problem Description:

    When processing emails with attachments that have no name or subject (e.g., draft emails without a subject line attached to another email), the MS Graph Mail Poller plugin would import in appian the attachment documents with empty names. This is incoherent with out of the box Smart Service Edit Document Properties that does not allow to edit a document with an empty name.

    Scenario to Reproduce:

    • Create a draft email without a subject
    • Drag and drop that draft email as an attachment to another email
    • Send the email to a mailbox monitored by the plugin
    • The plugin will create a document with an empty name

    Suggestion of improvement:

    Attachments without names should be stored with sequential naming (`Untitled_1`, `Untitled_2`, etc.), preventing NullPointerException and empty document names in Appian. Logic to be applied to both regular and digitally signed (S/MIME) email processing paths.
  • in reply to Nuno Curral

    Thanks for flagging this, the improvement suggestion also seems reasonable.

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